Refund Policy

The short version

• Bought on clearbay.app: full refund within 30 days of purchase, no questions asked.
• Bought in the Mac App Store app: refunds are handled by Apple, at reportaproblem.apple.com.
• No subscriptions. Clearbay Pro is a one-time purchase, so there is nothing to cancel and no recurring charge.

Purchases on clearbay.app

Clearbay Pro bought on this website is sold by Bisai Technologies, LLC, and payment is processed by Stripe. If you ask within 30 days of your purchase, you get a full refund. You don't need to give a reason.

How to ask for a refund

1. Email[email protected] and include the email address you used to buy, or simply reply to your receipt email.
2. We refund the full amount to your original payment method through Stripe. It usually appears within 5–10 business days.

A refund turns off Clearbay Pro for that purchase on all your Macs. The free features of Clearbay keep working.

Pre-orders

Until Clearbay is available on the Mac App Store, a purchase on clearbay.app is a pre-order of Clearbay Pro. You can unlock Pro as soon as you install the app. If you no longer want it before launch, ask us and you get a full refund.

After 30 days

After 30 days we look at refund requests case by case, for example if Clearbay Pro doesn't work on your Mac and we can't fix it. Email us and tell us what happened.

Purchases in the Mac App Store

If you bought Clearbay Pro inside the Mac App Store app, Apple is the seller and handles payment. Only Apple can refund those purchases; we can't. Request a refund at reportaproblem.apple.com.

Cancellations

Clearbay Pro is a one-time purchase, not a subscription. There are no recurring charges, so there is nothing to cancel. To stop using Pro on a Mac, sign out in Clearbay's Settings; to get your money back, ask for a refund as described above.

Chargebacks

If something is wrong with a charge, please contact us first. We would much rather fix it or refund you directly. If a payment is reversed through a chargeback, Clearbay Pro for that purchase is turned off, as described in our Terms of Use.

Your consumer rights

This policy doesn't affect any statutory consumer rights you have where you live.

Contact

Seller for purchases on clearbay.app: Bisai Technologies, LLC. Clearbay is made by NepTechPal, an independent developer in Nepal.

Bisai Technologies, LLC · 131 Continental Dr, Suite 305, Newark, DE 19713, United States · [email protected] · +1 (636) 209-4879

Questions about a purchase or refund:[email protected].